Shawn Farnum

  • UI | UX | Web Development | Graphic Design
  • Bozeman, MT

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I'm a UI Designer/Developer. I love creating UI (user interface) and thinking about UX (user experience) in the things I create. I’m interested in making the things I create work, whether it be a website or a program I’ve designed. Usually, people are either a good designer or a good programmer/developer. I desire to be both a good developer and designer, but my true love is design.

In 2009 I decided to try my hand at redesigning a friends website, which led me to start playing around in photoshop. I loved it so much that for the next 2 years I taught myself everything I could by going on Youtube and digesting every tutorial that I could get my hands on. After that, I had the opportunity to go back to school and chose the Web Development/IT degree at Flathead Valley Community College.

I've been working in the industry since 2013 when I helped Co-Found a company called DropTrip which finally brought me to Bozeman in 2015 to work on full time. After DropTrip, I attended and completed the Montana Code School in the fall of 2016. There I learned HTML/CSS/JS which stands as the basis for my Front End Development experience.

Out of Montana Code School, I was able to work as an intern in the e-commerce division at Murdoch’s Ranch and Home. There I helped to develop web pages for the companies marketing department.

Since the fall of 2017, I've been working for a company called Zoot Enterprises in the IT Service Desk division where I’ve been learning the ins and outs of the Linux operating system.

In the fall of 2018, I returned to school once again to seek a Bachelor of Fine Arts in Graphic Design at Montana State University which I expect to complete sometime in 2021 I also continue to work part-time at Zoot until I graduate at MSU

Experience

IT Service Desk Technician at Zoot Enterprises

10/2017 – Present Bozeman, MT

  • Confer with clients by telephone, email, or in person to provide information about products and services, answer user inquiries regarding computer software or hardware, investigate and troubleshoot software or hardware problems, or obtain details of client complaints.
  • Create, maintain, and track records of client interactions and transactions, recording details of inquiries, complaints, comments, research findings and actions taken.
  • Check to ensure that appropriate actions were taken to resolve clients problems in a timely fashion and follow up with the clients directly regarding the status or resolution of their issues.
  • Refer unresolved client issues to designated person(s) for further investigation
  • Respond appropriately and in a timely fashion to system pages.
  • Assist in production issues by researching issues, notifying impacted clients, and escalating as appropriate.
  • Contact appropriate vendors for root cause analysis (RCA).
  • Read technical manuals,

Independant Contractor at CrossTx

12/16 – 02/17 Bozeman, MT

I helped build and design their current website, that process consisted of updated graphics, icons and page flow. During my initial meeting with them, we decided that we would set up a WordPress site so that they could utilize the CMS as well as the opportunity to start sharing news type items on their blog.

UI | UX | Web Development at Murdoch’s Ranch and Home Supply

09/16 – 03/17 Bozeman

  • Work with UX Design Lead and Digital Managers to develop, test, and enhance UI elements & online content for Murdochs.com
  • Design & develop responsive pages taking advantage of mobile browser technology, HTML5, CSS3, & JavaScript utilizing EpiServer CMS, MSFT Visual Studio
  • QA for all content pages to ensure mobile OS compatibility, correct links, etc
  • Create wireframe sketches or compositions for rapid prototyping of website elements
  • Review and organize digital assets for content development projects
  • Participate in research and analysis of the user experience
  • Implement events & perform site analysis via Google Analytics
  • Implement custom creative, banners & campaigns via SLI Systems suite (CMS)

UI Designer | Co-Founder at DropTrip

10/13 – 05/16 Bozeman, MT

  • Created pixel perfect UI elements and marketing materials: illustrations, icons, photos and production of meticulous visual design comps.
  • Collaborated closely with our engineers to make sure designs were implemented as intended.
  • Delivered high-quality, scalable, on-brand graphics to build a superior customer experience.
  • Created and managed visual design documentation, style guides, and specifications.
  • Experience working with designers and engineers to design, build and deliver a quality experience for the end user.
  • Familiarity with design/prototyping tools including Origami, Photoshop, Sketch

IT – Hardware/Software Support Technician at Breathe Code

09/11 – 06/12 Kalispell, MT

  • Respond to requests for technical assistance in person, via phone, electronically.
  • Diagnosed and resolved technical hardware and software issues.
  • Researched questions using available information resources.
  • Advised user on appropriate action.
  • Followed standard help desk procedures.
  • Logged all help desk interactions.
  • Administered help desk software.
  • Redirected problems to appropriate resource.
  • Identified and escalated situations requiring urgent attention.
  • Tracked and routed problems with requests while documenting resolutions.
  • Stayed current with system information, changes and updates.

Designer | Co-Founder at Glacier Design Group

04/12 – 01/15 Kalispell, MT

  • Designed web interfaces with multiple tools including Dreamweaver, Photoshop and as well as a bit of hand coding.
  • Responsible for setting up WordPress sites for clients.
  • Worked with clients to pinpoint their needs and crafted plans to meet those needs.

Independent Design Consultant at IgniteFeedback

02/16 – Present Bozeman, MT

  • Created UI elements and marketing materials
  • Communicated design decisions clearly to the rest of the company.
  • Contribute to brainstorms and high-concept meetings to develop innovative designs.

Education

Bachelors of Fine Arts in Graphic Design at Montana State University

2018 – Present Bozeman, MT

Throughout the curriculum of this degree program, students take courses that cover various art topics and participate in hands-on computer labs that teach them to use software such as Adobe Photoshop and Illustrator. Some programs offer internships as well and may require a portfolio for graduation. BFA graduates are prepared to work as graphic designers in a variety of industries.

Front End/Full Stack Development at Montana Code School

05/16 – Present Bozeman, MT

  • MERN stack
  • HTML5/CSS3
  • Javascript (React, Angular, Node)
  • GIT
  • SQL
  • Agile/Lean

Information Technology/Web Development at Flathead Valley Community College

2010 – 2011 Kalispell, MT

  • HTML
  • CSS
  • Dreamweaver
  • Flash
  • Project Management
  • Marketing
  • Design

Information Technology/Web Design at University of Phoenix

2008 – 2009 Online

  • Fundamentals of Business Systems Development
  • Business Systems
  • Fundamentals of Programming with Algorithms and Logic
  • Web Design 1
  • Management Information Systems
  • Technical Writing Fundamentals

Audio Production/Multimedia at Art Institute of Seattle

1996 – 1998 Seattle, WA

  • Animation
  • Design
  • Flash
  • Audio Production (recording studio, broadcast)
  • Video Production (editing, camera work)

Communications at Flathead Valley Community College

1995 – 1996 Kalispell, MT

  • General Studies
  • Video Editing
  • Biology
  • Intermediate Algebra
  • Economics
  • Journalism
  • Mass Communications

Awards

Hot Montana Startups to Watch in 2015, Montana High Tech Business Alliance

MHTBA Recognized DropTrip during their quarterly luncheons!

Innovator of the Year, Prospera Business Network

DropTrip awarded Prospera’s 2015 “Innovator of the Year”.

First Place Startup, Startup Weekend Bozeman 2013

DropTrip awarded First Place at Startup Weekend Bozeman 2013.

Clients

DropTrip, IgniteFeedback, CrossTx, Murdoch's Ranch And Home Supply

Specialties

UI DesignSketchHTMLCSSUXUsabilityApp DesignPrototyping

Skills

User InterfaceWeb DesignGraphic DesignUser Interface DesignSketchPhotoshopHTMLCSSSocial Media